Cummins Inc. White Paper: Increasing Customer Engagement and Retention.

A Tale Of Organizational Transformation

Struggling with retention & elevating your customer relationships? You are not alone. Learn how Cummins Inc, an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products, and Unboxed collaborated to achieve the following:

• Convert transactional customer interactions into meaningful relationship building opportunities
• Develop a company-wide sales methodology to drive true behavior change
• Implement change management & sales training by immersing employees in a blended learning program that emphasized not only coaching, but also onboarding, core sales skills, and cultivating a consultative mindset.

The result is the Cummins training program, ‘Driving Toward Success’ which allows leaders and managers to ground their coaching efforts in consistent learning paths.